Refund and Returns Policy

Effective Date: 20 November 2025

The Dakghor News is a digital news and information platform offering premium content, memberships, and digital access services. As our services are entirely digital, this Refund and Returns Policy follows standard guidelines applicable to digital services and online transactions.

Please read this policy carefully before purchasing or subscribing to any of our services.

1. Digital Products and Services (Non-Refundable)

All digital content and services provided by The Dakghor News are non-refundable once access has been delivered. This includes:

• Premium or subscription-based content
• Paid articles
• Digital subscriptions
• Exclusive content access
• Downloadable digital files
• Membership services

Reason: Digital services cannot be returned once accessed, viewed, or delivered.

2. Accidental or Duplicate Payments

If a payment has been made by mistake, such as:

• Duplicate transactions
• Excess payment
• Technical payment errors

The Dakghor News will review the issue. After verification, one of the following may be provided:

• Refund to the original payment method
• Account credit
• Subscription extension

Required documents:

• Proof of payment (Transaction ID, screenshot, bank SMS)
• Valid reason
• National ID or passport, if requested

The Dakghor News reserves the right to approve or deny the refund after verification.

3. Unauthorized Transactions

If an unauthorized transaction has occurred using your account or payment method:

• Contact us immediately at support@thedakghor.com
• Provide necessary transaction details

Upon verification, a refund or account credit may be provided.

4. Service Interruption or Technical Issues

If you have made a payment but cannot access your purchased service due to:

• Technical errors
• Server issues
• Login or activation problems

The Dakghor News may provide:

• Extended access
• Alternative service
• Partial refund (only if the service was not delivered)

All resolutions are subject to verification.

5. No Refund for Used or Accessed Services

Refunds are not provided in the following cases:

• The service or content has already been accessed
• Subscription period is active
• Change of mind
• Misunderstanding of service details

Customers are encouraged to review all service information before making a purchase.

6. Subscription Cancellation Policy

Subscribers may cancel their subscription at any time. However:

• Payments already made are non-refundable
• Cancellation stops future billing only, not past or current charges

7. Payment Processing and Refund Timeline

Refund timelines may vary depending on the payment method used:

• Mobile Banking (bKash/Nagad/Rocket): 3–7 business days
• Bank Cards (Visa/Mastercard): 7–15 business days
• International transactions: Up to 20 business days

This policy aligns with general digital service practices and financial guidelines.

8. Contact for Refunds or Support

Email: support@thedakghor.com
Phone: +880 9611 678389
Office Hours: Monday–Thursday, 2 PM–6 PM
Closed: Friday–Sunday
Location: The platform is operated from Budapest, Hungary. No physical office is maintained in Bangladesh.

9. Policy Changes

The Dakghor News reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will become effective immediately upon publication.